Privacy Policy

Last updated: January 14, 2026

1. Introduction

ShiftChat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce management platform.

2. Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

Name and contact information (email address, phone number)
Employment details (role, department, team assignments)
Availability and scheduling preferences
Work records and attendance data
Emergency contact information
Date of birth and gender (where required for compliance)

Usage Data

We automatically collect certain information when you access the Service, including:

Device and browser information
IP address and location data
Pages visited and features used
Time and date of access

3. How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our Service
To manage your account and provide customer support
To process shift assignments and scheduling
To send notifications about shifts and availability
To comply with legal obligations (including Hong Kong Ordinance Cap. 468)
To improve our Service and develop new features
To detect and prevent fraud or unauthorized access

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

With your employer: Your work-related data is shared with authorized personnel in your organization
Service providers: Third-party vendors who assist in operating our Service
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Work records may be retained for up to 7 years to comply with Hong Kong employment regulations.

7. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing of your data
Request data portability

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Hong Kong. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18 years of age.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: [Company Address], Hong Kong